Privacy Policy
Last Updated: August 25, 2026
1. Introduction
Alpha Windows and Doors, Inc. ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, and your rights regarding your data. We comply with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA) to ensure your personal information is handled responsibly.
By using our website or services, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not use our website or services.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Identification Data: Full name
- Contact Information: Email address, phone number, mailing address
- Project Details: Property address, service requirements, project descriptions
- Communication Records: Messages, inquiries, and correspondence with our team
2.2 How We Collect Information
We collect personal information through the following methods:
- Contact Forms: When you submit inquiries through our website contact forms
- Lead Forms: When you request a quote or information about our services
- Phone Calls: When you contact us directly by phone
- Email Communication: When you email us directly
- In-Person Consultations: During home visits or consultations
2.3 Purpose of Collection
We collect your personal information to:
- Provide accurate quotes for windows and doors
- Answer your inquiries about our products and services
- Complete installation and replacement services
- Communicate with you about your project
- Provide customer support and follow-up services
3. How We Use Your Information
We use the personal information we collect for the following purposes:
- Responding to Inquiries: To answer your questions about our products, services, and pricing
- Providing Quotes: To prepare and deliver accurate quotes for windows and doors installation or replacement
- Scheduling Installations: To coordinate appointments, site visits, and installation dates
- Customer Service: To provide ongoing support, follow-up communications, and address any concerns
- Service Delivery: To complete contracted work including delivery and installation of products
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
4. Data Storage and Security
4.1 Data Storage
Your personal information is stored securely using industry-standard practices. We maintain both electronic and physical records as necessary to provide our services. Electronic data is stored on secure servers with appropriate access controls.
4.2 Security Measures
We implement the following security measures to protect your personal information:
- Encrypted data transmission using SSL/TLS technology
- Secure server infrastructure with firewalls and intrusion detection
- Access controls limiting employee access to necessary personnel only
- Regular security assessments and updates
- Physical security measures for paper records and on-site data
4.3 Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and complete your project
- Maintain customer service records for warranty and support purposes
- Comply with legal, tax, and accounting requirements
- Resolve disputes and enforce our agreements
Typically, we retain customer records for a minimum of seven (7) years after project completion, after which time records are securely destroyed.
5. Who Has Access to Your Information
5.1 Internal Access
Access to your personal information is limited to Alpha Windows and Doors, Inc. staff members who need the information to perform their job duties. This includes:
- Sales and estimation team members
- Installation and service technicians
- Customer service representatives
- Administrative and management personnel
5.2 No Sale of Personal Information
We do not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is used solely to provide our services and communicate with you about your project.
5.3 Authorized Disclosures
We may share your information with third parties only in the following limited circumstances:
- With your explicit consent
- With service providers who assist us in delivering our services (e.g., product suppliers, delivery services)
- To comply with legal obligations or respond to lawful requests
- To protect our rights, safety, or property, or that of others
6. Third-Party Services
Our website and services may use the following third-party services:
6.1 FormSubmit (formsubmit.co)
We use FormSubmit to process contact and lead forms submitted through our website. When you submit a form, your information is transmitted through FormSubmit's secure servers to our email. FormSubmit's privacy practices are governed by their own privacy policy. For more information, visit formsubmit.co/privacy.
6.2 Google Maps
We use Google Maps to display our business location and provide directions. Google may collect information about your use of the map feature. For more information about Google's data practices, visit policies.google.com/privacy.
6.3 Analytics
We may use analytics services to understand how visitors interact with our website. These services may collect anonymized or pseudonymized data about your visit, including pages viewed, time spent on site, and referring websites. We use this information to improve our website and services.
7. Your Rights
Depending on your location, you have certain rights regarding your personal information:
7.1 Right to Access
You have the right to request a copy of the personal information we hold about you. We will provide this information within 30 days of receiving a verifiable request.
7.2 Right to Correction
You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
7.3 Right to Deletion
You have the right to request that we delete your personal information, subject to certain exceptions such as legal retention requirements or ongoing service obligations.
7.4 Right to Data Portability
You have the right to request that we provide your personal information in a structured, machine-readable format.
7.5 Right to Object
You have the right to object to our processing of your personal information in certain circumstances.
7.6 How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided in Section 11. We will respond to your request within 30 days. You may also have the right to lodge a complaint with a supervisory authority if you believe we have violated your data protection rights.
8. Cookies
We use cookies and similar tracking technologies on our website to enhance your browsing experience and analyze site traffic. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site.
For detailed information about the cookies we use and your options for managing them, please refer to our Cookie Policy. You can adjust your cookie preferences through our cookie consent banner or your browser settings.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. We encourage you to review this policy periodically to stay informed about our data practices.
Your continued use of our website or services after any changes to this Privacy Policy constitutes your acceptance of the revised terms.
11. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Alpha Windows and Doors, Inc.8410 Canaveral Blvd
Cape Canaveral, FL 32920
Phone: +1 (276) 261-3455
Email: help@alphawindowsanddoors.org
For data protection inquiries specifically, you may email us at help@alphawindowsanddoors.org with "Privacy Inquiry" in the subject line.